The routing board has shown the same truck

Dana Whitfield2026-10-29 12:47

The routing board has shown the same truck positions for about fifteen minutes. What's the procedure?

Assistant12:47gemma-4-31B-it

Once positions have been stale for more than ten minutes, switch the yard to manual check-in and page the on-call coordinator [1].

Hold off on reassigning loads until the board refreshes. A load assigned from a stale board can go to a truck that has already left the yard [1].

[1]Dispatch runbook.md

# Dispatch runbook ## Stale positions If the routing board shows stale positions for more than ten minutes, switch the yard to manual check-in and page the on-call coordinator. Don't reassign loads from a stale board. A load assigned from a stale board can go to a truck that has already left the yard.

From dispatch-runbooks

[2]Yard check-in procedure.md

# Yard check-in procedure Carrier check-ins after 6 p.m. go through the south gate. The guard records the trailer number, the seal number and the dock arrival time on the load.

From dispatch-runbooks

Saved by Dana Whitfield

Dana Whitfield2026-10-29 12:47

Which gate do carriers use after 6 p.m.?

Assistant12:47gemma-4-31B-it

After 6 p.m., carriers check in at the south gate. The guard records the trailer number, the seal number and the dock arrival time [1].

[1]Yard check-in procedure.md

# Yard check-in procedure Carrier check-ins after 6 p.m. go through the south gate. The guard records the trailer number, the seal number and the dock arrival time on the load.

From dispatch-runbooks

[2]Dispatch runbook.md

# Dispatch runbook ## Stale positions If the routing board shows stale positions for more than ten minutes, switch the yard to manual check-in and page the on-call coordinator. Don't reassign loads from a stale board. A load assigned from a stale board can go to a truck that has already left the yard.

From dispatch-runbooks